Comcast Internet Hsd Extreme 300 Download Upload Mbps

Comcast just released a 2020 Network Operation Data study with stats on how much Net usage rose during the pandemic, and it said that upload use is growing faster than download apply. "Elevation downstream traffic in 2020 increased approximately 38 percent over 2019 levels and meridian upstream traffic increased approximately 56 percentage over 2019 levels," Comcast said.

Only while upload employ on Comcast's network rapidly grows—driven largely by videoconferencing among people working and learning at home—the nation's largest home-Internet provider with over 30 meg customers advertises its speed tiers equally if uploading doesn't exist. Comcast'due south 56 percent increase in upstream traffic made me wonder if the company will increase upload speeds whatsoever fourth dimension soon, and then I checked out Comcast's Xfinity.com site today to encounter the electric current upload speeds. Getting that data was even more hard than I expected.

The Xfinity website advertises cable-Internet plans with download speeds starting at 25Mbps without mentioning that upstream speeds are only a fraction of the downstream ones. I went through Comcast's online ordering system today and found no mention of upload speeds anywhere. Even clicking "pricing & other info" and "view plan details" links to read the fine print on various Internet plans didn't reveal upload speeds.

Even after adding a plan to the cart and going through most of the checkout procedure, I could not find any mention of upload speeds. I got to the point where you have to enter credit card information to continue, then I initially stopped at that place. I later on confirmed that Comcast's ordering system will show upload speeds after it checks whether your credit card is valid, in the final folio where you submit an order.

Deliberately keeping customers in the dark

I've long known that it's difficult to find upload speeds on Comcast's website, but I'm not sure exactly when information technology became almost impossible. There were complaints most this very trouble on Comcast'south customer support forums in 2020 and in 2019, though. "What is my upload speed at present? No where in the world can I find documentation," i customer asked. The answer was that existing customers tin can find upload speeds for their ain plan in their account settings afterward logging in and navigating to the right section.

Merely that does not assist people who are signing upwards for service and want to detect out what upload speeds they'll get or compare upload speeds of different plans. Fifty-fifty the Xfinity.com comparison tool that lets you compare details of different plans doesn't reveal their upload speeds. The absence of upload speeds from Comcast's website is then thorough that information technology is clearly a deliberate attempt to continue customers in the nighttime. This gallery shows how the Comcast Xfinity website displays Net plans without mentioning upload speeds and continues that tactic through nearly the entire checkout process:

• Comcast's website displays these Internet offers in my location without stating upload speeds.

• Comcast has a tool that lets you lot compare two plans—but it doesn't evidence the plans' different upload speeds.

  Comcast

• Later on adding a plan to the cart, you can start the checkout process. No upload speeds are in sight.

  Comcast

• We still don't know what the upload speeds are, just Comcast tells us virtually its "Flex" streaming box.

  Comcast

• At present we can select an installation date and time, but upload speeds still are non revealed.

  Comcast

• Now you have to enter your credit card information—just afterwards doing so will Comcast permit you see the 300Mbps download programme'southward 10Mbps upload speeds.

  Comcast

Thankfully, the third-party website CableTV.com lists both download and upload speeds, showing that Comcast's 25Mbps download program comes with 3Mbps uploads; the 100Mbps and 200Mbps download plans both have 5Mbps uploads; the 300Mbps download programme has 10Mbps uploads; the 600Mbps plan has 15Mbps uploads; and the 1Gbps download (1.2Gbps in some areas) comes with 35Mbps:

Enlarge / Comcast speeds and prices, no thanks to Comcast's website.

Comcast's website does listing the 35Mbps upload speeds for the gigabit plan at this page, simply I couldn't find anything like for Comcast's other cablevision-Internet plans. Comcast also offers a cobweb-to-the-home service with 2Gbps speeds both downstream and upstream. Simply Comcast's residential fiber requires installation charges of up to $500, and the service costs $300 a month, which is more than three times every bit much every bit the gigabit-cable plan that has 35Mbps downloads.

Comcast, why did you brand this so hard?

I contacted Comcast today with 2 primary questions: is at that place any fashion to find upload speeds on Comcast'due south website before submitting an order for Internet service, and does Comcast take whatever plans to raise its cable upload speeds?

Comcast's respond on where to find upstream speeds was as follows:

Our network written report shows that, despite the growth in upstream traffic in 2020, patterns remain highly asymmetrical as downstream volumes were 14x higher than upstream throughout 2020. Our website reflects the mode customers use the Internet with downstream overwhelmingly dominating usage, only upstream speeds are included in your cart and are visible upon check out when yous submit your order.

Despite Comcast claiming that "upstream speeds are included in your cart," I could discover no evidence of this. Adding a Comcast Internet plan to the cart and and then clicking the cart icon brought me to an ordering page that does not mention upload speeds. I confirmed this beliefs on Xfinity.com in both Chrome and Safari.

I circled back to the Comcast spokesperson and asked what verbal steps I need to take to make upload speeds show upward in the cart. It turns out the upload speeds never bear witness upwards in the cart at all unless you define "cart" to include the entire ordering process. Comcast told u.s.a. the upload speeds will finally announced "when you are at the step when y'all review your order."

Despite my earlier reluctance to enter my credit carte du jour information for service I am non ordering, I finally did so to cheque whether this is authentic. I submitted my accost, phone number, and credit card data, and I clicked "Next." This triggered a step in which Comcast's organization checked to see whether I had entered a valid credit card. I accidentally entered a recently expired card number, so Comcast's organization "declined" my card and fabricated me re-enter it. After I entered a carte number that Comcast could charge, I finally got to this page, where the 300Mbps download-plan's 10Mbps upload speeds are shown:

Enlarge / The final page in Comcast'southward ordering organisation.

Xfinity.com

At this folio, with Comcast having already verified your card, you can view upload speeds and decide whether to submit the order or exit the ordering organisation. The function of Comcast's statement that upload speeds are "visible upon check out when y'all submit your order" is thus authentic. But refusing to tell a prospective customer what they're paying for until afterward they submit credit carte du jour data is simply ridiculous. Yous can probably get upload speeds earlier by asking a Comcast rep in an online chat or phone call, but that shouldn't be necessary.

Update: After digging through Comcast'due south listing of customer agreements, policies, and disclosures, I found a now-outdated network management page that includes download and upload speeds. It appears to be the newest such list available on Comcast's website, but information technology was published on Baronial 19, 2019 and the listed speeds don't match Comcast's current offerings.

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Source: https://arstechnica.com/tech-policy/2021/03/comcast-hides-upload-speeds-deep-inside-its-infuriating-ordering-system/

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